Privacy Policy

Last updated: March 26, 2026  |  Hellorix AI

Hellorix AI ("Hellorix", "we", "us", or "our") operates the Hellorix platform, accessible at hellorix.com and app.hellorix.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By accessing or using Hellorix, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Service.

1. Information We Collect

We collect the following types of information:

• Account information — name, email address, company name, and password when you register.
• Contact and lead data — names, phone numbers, email addresses, and conversation history of your customers that you upload or that flow through the platform.
• Messages and conversations — messages sent and received through connected channels (WhatsApp, Facebook, Instagram, email) as part of providing the Service.
• Usage data — pages visited, features used, time spent, IP address, browser type, and device information.
• Integration data — data from third-party services you connect (e.g. Google Sheets, WhatsApp Business, Facebook Pages, Instagram).
• Billing information — payment details processed securely through our payment provider. We do not store full card numbers.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Hellorix platform
• Process messages and automate customer engagement on your behalf
• Authenticate users and manage account access
• Send transactional emails (account verification, password reset, billing receipts)
• Improve and develop new features of the Service
• Monitor for security threats and prevent fraud or abuse
• Comply with legal obligations

We do not sell your personal data or your customers' data to third parties.

3. Data from Third-Party Integrations

When you connect third-party services to Hellorix (such as WhatsApp Business API, Facebook Messenger, Instagram, or Google Sheets), we access and process data from those platforms solely to provide the features you have enabled. We comply with the data usage policies of each platform:

• Meta (WhatsApp, Facebook, Instagram) — message content and contact information is processed to deliver automated responses and inbox management. We do not use this data for advertising.
• Google — data from Google Sheets or other Google services is accessed only for the specific integration features you configure and is not used for any other purpose.

4. How We Share Your Information

We do not sell or rent your information. We may share data in the following limited circumstances:

• Service providers — trusted third-party vendors who help us operate the platform (cloud hosting, email delivery, payment processing). They are bound by confidentiality obligations.
• Legal requirements — if required by law, court order, or government authority.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before this occurs.
• With your consent — for any other purpose with your explicit consent.

5. Data Retention

We retain your account information and data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

Conversation and message data may be retained for a period defined by your subscription plan to support inbox history and audit features.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep your credentials confidential.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to the platform
• Remember your preferences
• Understand how the Service is used (analytics)

You can control cookies through your browser settings. Disabling cookies may affect some features of the Service.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data
• Portability — request your data in a machine-readable format
• Objection — object to processing of your data in certain circumstances
• Withdrawal of consent — withdraw consent where processing is based on consent

To exercise any of these rights, contact us at support@hellorix.com. We will respond within 30 days.

9. Data Deletion Request

If you are a user who has interacted with a business using Hellorix and wish to request deletion of your data, or if you are a Hellorix account holder wishing to delete your account and all associated data, you can submit a data deletion request at:

https://hellorix.com/data-deletion

Or email us at support@hellorix.com with the subject line "Data Deletion Request". We will process your request within 30 days.

10. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us